FAQ's
Shipping and Delivery
How long does it take to receive my order?
- After we've prepared your order, it typically takes 2-3 business days for it to reach you.
What are the shipping costs for UK deliveries?
- Shipping within the UK is free.
Do you offer international shipping?
- No, we currently do not offer international shipping.
How can I track my order?
- You can track your order using the tracking information provided once your order has been dispatched.
Returns and Refunds
What is your return policy?
- You have 30 days to request a return.
When can I expect my refund for a returned item?
- Refunds will be initiated within 7 business days upon approval of the return.
What should I do if I haven't received my refund within 10 business days?
- If more than 10 business days have elapsed, and you have not received your refund, please reach out to us at support@draw3d.co.uk.
Who covers the shipping costs for returning defective products?
- We will cover the shipping costs for returning defective products.
Who is responsible for covering the return shipping costs for returns due to a change of mind?
- You are responsible for covering the return shipping costs for returns due to a change of mind.
Accepted Payment Methods
What payment methods do you accept?
- We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, Shop Pay, PayPal, and Klarna.
Contact Information
How can I get in touch with customer support?
- If you have any other questions or concerns not addressed here. You can contact us at support@draw3d.co.uk for any inquiries or assistance.